Frequently Asked Questions
You may be wondering...
What do I need to know before placing my order?
- On every product page we indicate the production period before your item is shipped (Ships in x-x days). This time is in business days (excluding weekends/holidays).
- Delivery time is the time it will take to have your product shipped to you. Delivery time does not include production time.
- It is important to factor in both production and delivery times when considering your order. If you have a deadline for the arrival of your Shelfies, provide yourself enough time!
- Each product time will have different production & delivery times and may be shipped separately.
Will I get an email with my order details?
- Yes! We will send you an email as soon as your order is placed summarizing all details. If your shipment is trackable, we will include the tracking ID in your shipping confirmation email.
- Shipping time is in addition to production time.
- Shipping time depends on the destination country and on the product, and varies between 2-16 business days.
Who ships my package?
- Local mail carriers are used most frequently. If your package includes tracking, you will be provided with a link that will direct you to the carrier's website.
Can I track my order?
- Some products are shipped with tracking, some are not. We'll send you an email once your order ships and will include the tracking ID (if there is one) and instructions for how to follow it.
- The moment your order is placed, we send it to production, usually instantaneously! This guarantees fast delivery & efficient production times, but unfortunately leaves little room to fix any errors.
- Please verify that your shipping & billing information is 100% correct (no missing unit numbers!) before placing your order.
- If your shipping details aren't accurate, your order may be undeliverable or may be sent to an incorrect address. Shelfies is not responsible for any missing packages or lost items due to address issues.
- We are unable to offer any size change, address change or cancellation requests once your order has been placed. It's okay, though! We have a 100% happiness return policy. If you require any order changes (sizing, refunds, exchanges) please visit our Returns/Exchange Policy .
What to expect from your Shelfies
- We use a flat-press printing technique for our tshirts and tank tops, which is great because we are able to produce them super fast for you! You may notice at times some white lines around the neck/under the arm where the print didn't place fully. This is completely normal and is unavoidable.
- We try to produce our products as close to the online preview that you see. Sometimes the image placement might be slightly different, but we do our best to make sure what you see is what you get!
How to care for your purchase:
- For all clothing products, we highly suggest hand washing or using with a cold, gentle cycle and hanging to dry.
- Our prints are super vibrant and never peel or fade, so you can wear them as much as you want!
What payment methods are accepted?
- Visa, Mastercard, American Express, Dankort, Discover, Cirrus and more.
- Certain Visa and Mastercard Debit cards are accepted.
- We also accept Paypal and Bitcoin.
Are there any additional fees I have to pay?
- No handling/processing fees are ever charged.
- You may be responsible for paying customs clearance/duty fees when you receive your order.
My order won't go through, help!
- Ensure that the billing address you entered matches that of your credit card.
- Still not working? Try selecting PayPal with as a payment method during checkout.
- If you're still having trouble shoot us an email and we'll help: firstname.lastname@example.org
Can I get a discount?
- Yes! If you post a photo of yourself wearing any of our collections on Instagram, be sure to tag us and we'll provide a 25% discount to you.
Find us on social media!
- Share a picture of you wearing your item and be sure to tag us.
- We'll even send you a coupon code for 25% off your next order! Email us at email@example.com with a link to the post.
- We have a 100% Happiness Policy for all products where you can return or exchange your Prime Theory product within 30 days or purchase for whatever reason. To learn more see our returns/exchanges policy.