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Return & Exchange Policy

returns and exchanges

Product Returns 

  • If you're not 100% happy with any product, you can send it back within 30 days of the shipment date.
  • Products must be sent back unworn and unwashed, in the condition they arrived.
  • Custom Items, jewelery, mystery items, swimwear, foot glove socks, smartphone cases and gift cards are not eligible for returns or exchanges.
  • The item cost (excluding shipping fees) will be refunded once received, or may be exchanged for another item of equal value.
  • Shelfies does not cover return shipping fees unless an error was made on our end.
  • Credit card refunds can take 5-10 business days to process, depending on your bank, and PayPal refunds are received instantly.

Return Shipping

  • We recommend using a registered mail service with tracking to ensure delivery as we are not liable for items lost in transit.
  • Please use Canada Post, USPS or any other postal carrier for shipping. We will not accept returns from couriers (UPS, FedEx, DHL etc.) as these incur additional customs and delivery charges.