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SHIPPING & REFUNDS

Returns
At this time we do not offer returns, but please let us know if something is wrong and we can help with a solution.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at primetheory@gmail.com and send your item to: 3050 Five Forks Trickum Rd. SuiteD462 Lilburn, GA 30047


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.